易欧退税 (即Multiknoten GmbH，以下简称易欧) 很高兴您访问我们的网站并对我们的公司，产品和服务感兴趣。对于我们而言，在整个业务流程的处理过程中保护您的个人数据非常重要。
本隐私权政策包含了我们收集、 存储、使用、共享和保护您的个人信息的条款，我们希望通过本隐私权政策向您清晰地介绍我们对您个人信息的处理方式，因此我们建议您：在使用易欧各项服务前， 请您务必仔细、完整并透彻阅读及理解本隐私权政策，以帮助您了解维护自己隐私权的方式。在阅读本隐私权政策的过程中，如果您对本隐私权政策有任何疑问，您可以通过在易欧退税官网上公布的联系方式与我们联系；如果您不同意本隐私权政策或其中任何内容，您应立即停止使用易欧服务。如果您使用易欧的任一服务， 您的使用行为将被视为您对本隐私权政策全部内容的认可，您同意我们按照本隐私权政策来合法使用和保护您的个人信息。
Multiknoten GmbH：指易欧网站经营者，注册在德国的Multiknoten GmbH
为使您获得更轻松的访问体验，您访问公司网站相关网站或使用公司网站提供的服务时，我们可能会通过小型数据文件识别您的身份，这么做是帮您省去重复输入账户信息的步骤， 或者帮助判断您的账户安全。这些数据文件可能是Cookie，Flash Cookie，或您的浏览器或关联应用程序提供的其他本地存储（统称“Cookie”）。
为保障您的信息安全，我们努力采取各种合理的物理、电子和管理方面的安全措施来保护您的信息，使您的信息不会被泄漏、毁损或者丢失，包括但不限于SSL、信息加密存储、数据中心的访问控制。 我们对可能接触到您的信息的员工或外包人员也采取了严格管理，包括但不限于根据岗位的不同采取不同的权限控制，与他们签署保密协议，监控他们的操作情况等措施。易欧会按现有技术提供相应的安全措施来保护您的信息， 提供合理的安全保障，易欧将尽力做到使您的信息不被泄漏、毁损或丢失。
Multiknoten GmbH (hereinafter called ”EO-Taxfree”) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what personal data Chiloobal collects when you visit our website and how this data is processed and for what specific purposes.
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
This Privacy Notice applies for the data processing carried out by:
Multiknoten GmbH If you have queries with regard to the processing of your personal data, please contact the Data Protection Contact Person:
4.1. Visiting our website Chiloobal is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1) (f) of the GDPR. The data will be stored for a period of 6 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under sec. 4.4. As far as you have enabled geo localization functions in your browser, respectively in your operating system we may use this data to offer you location-based services. We will not use this data for any other purpose. If you disable this function your data will be immediately deleted. 4.2. Performance of a contract For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment. The legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.
4.3. Processing for advertising purposes If you are an existing customer, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding our products and services where it is legally allowed. Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest. You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3. If you register for one of our newsletters, we are entitled to use your e-mail address or wechat account for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. In case you file an objection or unsubscribe from our newsletter services the respective data will be removed from the mailing list or blocked, respectively deleted and no longer be processed for such purposes.
4.4. Online presence and website optimization We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below. 4.4.2 Table of cookies and categories We have provided details of all cookies used on this websites in the table below. All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.
The categories are as follows:
 Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) GDPR.
 Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
 Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
 Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
Cookie Name Purpose More Information Google Analytics  _utma _utmb _utmz A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites. More Info about Privacy at Google
Alternatively, to opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on
4.4.3 Sharing Tools: Third Party Cookies Chiloobal may use embedded ‘share’ buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Chiloobal does not control the use of these cookies and you should therefore check the relevant third party’s website for more information. 4.4.4 Third Party Cookies in embedded content Please note that on some pages of our websites you may notice that cookies have been set that are not related to Chiloobal. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. Chiloobal does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies. 4.4.5 Web Beacons In order to keep Chiloobal’s online content relevant, easy to use and up-to-date, we may use web analytics services such as Google Analytics to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
4.4.6 How to Manage Cookies / Right to object and to opt-out Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices
You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
Please remember that if you delete your cookies or use a different browser or computer you will need to set your opt-out status again.
4.4.7 Social-Media-Plug-ins On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.
4.5. Customer account The following mandatory information is required when users create a customer account on https://chiloobal2go.de/en/my-account/. It is not possible to create a personal account without this information being supplied: e-mail address
Chiloobal does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. Chiloobal retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of Chiloobal, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
6.1. Overview Apart from the right to obtain you have the following rights: • You can request information as to what personal data is stored • You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions. • You can request to receive personal data you have provided in a structured, commonly used and machine-readable format. • You may lodge a complaint with the supervisory authority. The competent data protection authorities are:
Die Landesbeauftragte für den Datenschutz Nordrhein Westfalen Kavalleriestraße 2-4 40213 Düsseldorf
6.2. Right to object The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.
7. How about data security Chiloobal takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Chiloobal servers if your browser supports SSL. Should you wish to contact Chiloobal by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
8. Changes to Privacy Notice We keep our Privacy Notice under regular review. Chiloobal reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using Chiloobal’s websites you agree to this Privacy Notice. This statement was last updated on 1th Mai 2021.