易欧退税 (即Multiknoten GmbH，以下简称易欧) 很高兴您访问我们的网站并对我们的公司，产品和服务感兴趣。对于我们而言，在整个业务流程的处理过程中保护您的个人数据非常重要。 

易欧开发的物流助手等产品非常尊重用户个人信息的保护，在您使用易欧提供的服务时，我们将按照本隐私权政策收集、使用及共享您的个人信息。

本隐私权政策包含了我们收集、 存储、使用、共享和保护您的个人信息的条款，我们希望通过本隐私权政策向您清晰地介绍我们对您个人信息的处理方式，因此我们建议您：在使用易欧各项服务前， 请您务必仔细、完整并透彻阅读及理解本隐私权政策，以帮助您了解维护自己隐私权的方式。在阅读本隐私权政策的过程中，如果您对本隐私权政策有任何疑问，您可以通过在易欧退税官网上公布的联系方式与我们联系；如果您不同意本隐私权政策或其中任何内容，您应立即停止使用易欧服务。如果您使用易欧的任一服务， 您的使用行为将被视为您对本隐私权政策全部内容的认可，您同意我们按照本隐私权政策来合法使用和保护您的个人信息。

一、 名词定义

Multiknoten GmbH：指易欧网站经营者，注册在德国的Multiknoten GmbH

公司网站：指Multiknoten GmbH下属各个网站及客户端，包括但不限于易欧退税网站

易欧退税：目前Multiknoten GmbH的官网网址：https://eo-taxfree.com/

二、 适用范围

为用户提供更好、更优、更个性化的服务是我们坚持不懈的追求，也希望通过我们提供的服务可以更方便您的生活。本隐私权政策适用于易欧退税网站提供的所有服务， 您访问易欧退税下属网站、公众号、小程序及/或登陆相关客户端使用易欧退税提供的服务，均适用本隐私权政策。

需要特别说明的是，本隐私权政策不适用于其他第三方向您提供的服务，例如物流助手上的经营寄递、物流业务的企业向您提供服务时，您向其提供的个人信息不适用于本隐私权政策。

三、 我们如何收集信息

我们收集信息是为了向您提供更好、更优、更个性化的服务，您知晓并同意，我们收集信息的方式如下：

1.您向我们提供的信息。当您在使用公司网站提供的相关服务时填写及/或提交的信息，包括您的姓名、性别、出生年月日、身份证号码、电话号码、电子邮箱、地址、包裹信息（如物品名称、物品价值等）、 寄/收件信息（如寄/收件人姓名、身份证号码、电话号码、地址等）、登陆账号及相关附加信息（如您所在的省份和城市、邮政编码等）。

2.在您使用服务过程中收集的信息。为了提供并优化您需要的服务，我们会收集您使用服务的相关信息，这类信息包括：

在您使用公司网站或访问公司网站网页时，易欧退税自动接收并记录的您的浏览器和计算机上的信息，包括但不限于您的IP地址、浏览器的类型、使用的语言、访问日期和时间、软硬件特征信息及您需求的网页记录等数据； 如您下载或使用易欧或其关联公司客户端软件，或访问移动网页使用易欧服务时，易欧可能会读取与您位置和移动设备相关的信息，包括但不限于设备型号、设备识别码、操作系统、分辨率、电信运营商等。

除上述信息外，我们还可能为了提供服务及改进服务质量的合理需要而收集您的其他信息，包括您与我们的客户服务团队联系时您提供的相关信息，您参与问卷调查时向我们发送的问卷答复信息，以及您与易欧的关联方、易欧合作伙伴之间互动时我们收集的相关信息。与此同时，为提高您使用公司网站提供的服务的安全性，更准确地预防钓鱼网站欺诈和木马病毒，我们可能会通过了解一些您的网络使用习惯、您常用的软件信息等手段来判断您账户的风险，并可能会记录一些我们认为有风险的URL。

3.来自第三方的信息。

为了给您提供更好、更优、更加个性化的服务，或共同为您提供服务，或为了预防互联网欺诈的目的，易欧的关联方、合作伙伴会依据法律的规定或与您的约定或征得您同意的前提下，向易欧分享您的个人信息。

您了解并同意，以下信息不适用本隐私权政策：

a）您在使用公司网站提供的搜索服务时输入的关键字信息；

b）若公司网站服务功能可选择“匿名”进行，而在您未选择“匿名”情形下使用公司网站功能，易欧收集到的您在网站进行的有关数据，包括但不限于评价详情；

c）信用评价、违反法律规定或违反易欧规则行为及易欧已对您采取的措施；

d）应法律法规要求需公示的企业名称等相关工商注册信息以及自然人经营者的信息。

四、 我们如何使用信息。

因收集您的信息是为了向您提供服务及提升服务质量的目的，为了实现这一目的，您知晓并同意，我们会把您的信息用于下列用途：

1.向您提供您使用的各项服务，并维护、改进这些服务。

2.向您推荐您可能感兴趣的内容，包括但不限于向您发出产品和服务信息，或通过系统向您展示个性化的第三方推广信息，或者在征得您同意的情况下与易欧的合作伙伴共享信息以便他们向您发送有关其产品和服务的信息。

3.我们可能使用您的个人信息以预防、发现、调查欺诈、危害安全、非法或违反与我们或其关联方协议、政策或规则的行为，以保护您、其他我们用户，或我们或其关联方的合法权益。

4.我们可能会将来自某项服务的个人信息与来自其他服务的信息结合起来，用于为了给您提供更加个性化的服务使用，例如让您拥有更广泛的社交圈的需要而使用、共享或披露。

5.经您许可的其他用途。

五、 我们如何共享信息

我们对您的信息承担保密义务，不会为满足第三方的营销目的而向其出售或出租您的任何信息。您知晓并同意，我们会在下列情况下才将您的信息与第三方共享：

1.事先获得您的同意或授权。

2.根据法律法规的规定或行政或司法机构的要求。

3.向易欧的关联方分享您的个人信息。

4.向可信赖的合作伙伴提供您的个人信息，让他们根据我们的指示并遵循我们的隐私权政策以及其他任何相应的保密和安全措施来为我们处理这些信息。

5.如您是适格的知识产权投诉人并已提起投诉，应被投诉人要求，向被投诉人披露，以便双方处理可能的权利纠纷。

6.只有共享您的信息，才能提供您需要的服务，或处理您与他人的纠纷或争议。

7.如您出现违反中国有关法律、法规或者易欧相关协议或相关规则的情况，需要向第三方披露。

8.为维护易欧及其关联方或用户的合法权益。

六、 Cookie和网络Beacon的使用

为使您获得更轻松的访问体验，您访问公司网站相关网站或使用公司网站提供的服务时，我们可能会通过小型数据文件识别您的身份，这么做是帮您省去重复输入账户信息的步骤， 或者帮助判断您的账户安全。这些数据文件可能是Cookie，Flash Cookie，或您的浏览器或关联应用程序提供的其他本地存储（统称“Cookie”）。

请您理解，我们的某些服务只能通过使用“Cookie”才可得到实现。如果您的浏览器或浏览器附加服务允许，您可以修改对Cookie的接受程度或者拒绝公司网站发送的Cookie， 但这一举动在某些情况下可能会影响您安全访问公司网站、物流助手和使用公司网站提供的服务。

网页上常会包含一些电子图象（称为“单像素”GIF文件或“网络beacon”），使用网络beacon可以帮助网站计算浏览网页的用户或访问某些cookie，我们会通过网络beacon收集您浏览网页活动的信息， 例如您访问的页面地址、您先前访问的援引页面的位址、您停留在页面的时间、您的浏览环境以及显示设定等。

七、 信息存储

易欧收集的有关您的信息和资料将保存在易欧及（或）其关联公司的服务器上，这些信息和资料可能传送至您所在国家/地区或易欧收集信息和资料所在国家/地区，并在该国家/地区被访问、存储和展示。

八、 您的个人信息保护

为保障您的信息安全，我们努力采取各种合理的物理、电子和管理方面的安全措施来保护您的信息，使您的信息不会被泄漏、毁损或者丢失，包括但不限于SSL、信息加密存储、数据中心的访问控制。 我们对可能接触到您的信息的员工或外包人员也采取了严格管理，包括但不限于根据岗位的不同采取不同的权限控制，与他们签署保密协议，监控他们的操作情况等措施。易欧会按现有技术提供相应的安全措施来保护您的信息， 提供合理的安全保障，易欧将尽力做到使您的信息不被泄漏、毁损或丢失。

您的账户均有安全保护功能，请妥善保管您的账户及密码信息。易欧将通过向其它服务器备份、对用户密码进行加密等安全措施确保您的信息不丢失，不被滥用和变造。尽管有前述安全措施，但同时也请您理解在信息网络上不存在“完善的安全措施”。

在使用公司网站服务时，您不可避免的要向经营寄递、物流业务的企业或包裹寄/收件人或您委托的包裹实际寄/收件人披露自己的个人信息，如联络方式或者邮政地址信息。请您妥善保护自己的个人信息，仅在必要的情形下向他人提供。如您发现自己的个人信息泄密，尤其是你的账户及密码发生泄露，请您立即联络易欧，以便易欧采取相应措施。

九、 未成年人保护

我们不会在知情的情况下收集未成年人的个人信息，也不建议未成年人使用我们的服务。除非所在地法律允许并且监护人同意，未成年人请不要注册账户或发送自己的姓名、住址、电话、邮件地址等个人信息给我们。如果我们不小心收集到了未成年人的信息，我们在知情后会尽快删除。 如果您认为我们可能不当地持有来自于或关于未成年人的信息，请及时与我们联系。

Multiknoten GmbH (hereinafter called ”EO-Taxfree”) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what personal data Chiloobal collects when you visit our website and how this data is processed and for what specific purposes.

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

This Privacy Notice applies for the data processing carried out by:
Multiknoten GmbH If you have queries with regard to the processing of your personal data, please contact the Data Protection Contact Person:

Multiknoten GmbH

Böttgerstrasse 2

38122 Braunschweig

info@eotaxfree.com

4.1. Visiting our website Chiloobal is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1) (f) of the GDPR. The data will be stored for a period of 6 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under sec. 4.4. As far as you have enabled geo localization functions in your browser, respectively in your operating system we may use this data to offer you location-based services. We will not use this data for any other purpose. If you disable this function your data will be immediately deleted. 4.2. Performance of a contract For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment. The legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.
4.3. Processing for advertising purposes If you are an existing customer, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding our products and services where it is legally allowed. Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest. You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3. If you register for one of our newsletters, we are entitled to use your e-mail address or wechat account for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. In case you file an objection or unsubscribe from our newsletter services the respective data will be removed from the mailing list or blocked, respectively deleted and no longer be processed for such purposes.
4.4. Online presence and website optimization We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
4.4.1 Use of Cookies "Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below. 4.4.2 Table of cookies and categories We have provided details of all cookies used on this websites in the table below. All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.
The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) GDPR.
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

Cookie Name Purpose More Information Google Analytics [2] _utma _utmb _utmz A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites. More Info about Privacy at Google
Alternatively, to opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on

4.4.3 Sharing Tools: Third Party Cookies Chiloobal may use embedded ‘share’ buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Chiloobal does not control the use of these cookies and you should therefore check the relevant third party’s website for more information. 4.4.4 Third Party Cookies in embedded content Please note that on some pages of our websites you may notice that cookies have been set that are not related to Chiloobal. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. Chiloobal does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies. 4.4.5 Web Beacons In order to keep Chiloobal’s online content relevant, easy to use and up-to-date, we may use web analytics services such as Google Analytics to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.
4.4.6 How to Manage Cookies / Right to object and to opt-out Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your Online Choices
You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website
Please remember that if you delete your cookies or use a different browser or computer you will need to set your opt-out status again.
4.4.7 Social-Media-Plug-ins On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.
4.5. Customer account The following mandatory information is required when users create a customer account on https://chiloobal2go.de/en/my-account/. It is not possible to create a personal account without this information being supplied: e-mail address

Chiloobal does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. Chiloobal retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of Chiloobal, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

6.1. Overview Apart from the right to obtain you have the following rights: • You can request information as to what personal data is stored • You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions. • You can request to receive personal data you have provided in a structured, commonly used and machine-readable format. • You may lodge a complaint with the supervisory authority. The competent data protection authorities are:
Die Landesbeauftragte für den Datenschutz Nordrhein Westfalen Kavalleriestraße 2-4 40213 Düsseldorf
6.2. Right to object The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.
7. How about data security Chiloobal takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Chiloobal servers if your browser supports SSL. Should you wish to contact Chiloobal by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
8. Changes to Privacy Notice We keep our Privacy Notice under regular review. Chiloobal reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using Chiloobal’s websites you agree to this Privacy Notice. This statement was last updated on 1th Mai 2021.